Citrix Workspace app for Mac supports the following operating systems: macOS Catalina (10.15) Citrix Workspace app for Mac can be used on macOS Big Sur Beta 8 in test environments. Do not use Citrix Workspace app for Mac on macOS Big Sur Beta versions in production environments. Compatible Citrix products. The easiest solution/workaround I have found is to simply click on the.ica file when it appears under the download button at the top right of the Safari window. Citrix even delete the file out of your download folder so you don't end up with a bunch of miscellaneous.ica files hanging around. / Downloads / Citrix Receiver / Earlier Versions of Receiver for Mac. Filter on Find Downloads. Compared to: Citrix Receiver for Mac 12.2 Citrix Receiver for Mac 12.3 contains all fixes that were included in Versions 12, 12.1, 12.1.100, and 12.2, plus the following, new fix: If Citrix Receiver for Mac is configured to use a proxy server, Secure Socket Layer (SSL) connections can fail. #640652 Compared to: Citrix Receiver for Mac 12.1.100.
- Citrix For Mac Catalina Download
- Citrix Workspace For Mac Catalina Download
- Citrix For Catalina Mac Os
- Mac Os Citrix Receiver
- Citrix Receiver Mac Os Catalina
- Mac Catalina Citrix
Applicable Products
- NetScaler Gateway
- Receiver for Android
- Receiver for Linux
- Receiver for Mac
- Receiver for Windows
Symptoms or Error
Users may receive the following error when launching an application with Receiver for Windows 4.7, Receiver for Mac 12.5, Receiver for Android 3.12.2, Receiver for Linux 13.6 and newer:
Error: You have not chosen to trust '(CERT INFO)', the issuer of the server's security certificate. Contact your help desk for assistance.
Receiver for Mac
Receiver for Android
Solution
Important! This article is intended for use by System Administrators. If you are experiencing this issue and you are not a System Administrator, contact your organization's Help Desk for assistance and refer them to this article.
This issue may be caused by an out-of-date intermediate certificate installed at NetScaler Gateway. This does not mean that the CA certificates currently being used is expired but the CA has since released newer versions of that certificate.
Verify the certificate bindings at the NetScaler Gateway to resolve this issue.
To confirm this, visit the NetScaler Gateway website using a web browser, and examine the certificate chain in the web browser. You may wish to cross-check this by repeating with more than one web browser (such as with Google Chrome and Mozilla Firefox). Then, compare all the certificates in the browser's certificate chain with the certificate chain at NetScaler Gateway.
Note: Compare all the serial numbers in the certificates and not just the Subject Name. If there are any mismatches in intermediate certificates, this is a possible cause.
Update NetScaler Gateway with the corresponding intermediate certificates, as they appear in the web browser. You can export the intermediate certificates from the web browser. If you used more than one web browser, it is possible that they yield different certificate chains. If so, use the newer certificate chain.For more information about installing and linking an intermediate certificate with Primary CA on a NetScaler Gateway appliance, refer to CTX114146.
Problem Cause
The Receiver for Windows 4.7, Receiver for Mac 12.5, Receiver for Linux 13.6 and newer versions are going to validate the root certificates even if it trusts the intermediate, which is not the case with the browsers. If the browser trusts the intermediate, it trusts the server certificate, without going down to the root certificate and will display the newer version of the root from its certificate store and not the actual root certificate sent by the server or NetScaler Gateway.
In Receiver for Android 3.12.2, joint server certificate validation is turned off by default. If this policy is enabled in the Receiver without the correct set of certificates configured on the server/gateway, users may see the error message.
Additional Resources
CTX221453 - Citrix Receiver - SSL Error when connecting via NetScaler
Citrix Documentation - Receiver for Mac, Receiver for Android
CTX114146 - How to Install and Link Intermediate Certificate with Primary CA on NetScaler Gateway
Applicable Products
- Receiver for Windows
Information
For information about configuring Receiver Updates, see Configuring Receiver Updates in Citrix product documentation.
Update: Citrix Receiver for Mac 12.9.1 contains the fix for Auto Update.
Note: Review CTX234657 to resume Auto Update and fix the 'Problem Checking for updates' error displayed in Citrix Receiver Updater.
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There are three sections in this document:
Section 1: Key Citrix Receiver Updates settings for troubleshooting
Section 2: Citrix Receiver Updates Logging
Section 3: Troubleshooting Citrix Receiver Updates
Section 1: Key Citrix Receiver Updates settings for troubleshooting
You can configure Citrix Receiver Updates as follows:
Citrix For Mac Catalina Download
- Right-click the Citrix Receiver for Windows icon in the notification area.
- Select Advanced Preferences, and click Auto Update. The Citrix Receiver Updates dialog appears.
By default, the Yes, notify me option is enabled.
If an administrator manages the user account or if an user is under a company policy, the Receiver Updates options might be set according to the administrator-specified settings.
This is the only setting for Citrix Receiver Updates that is available for an end-user modification.
Citrix Receiver Updates rollout period:
Citrix Receiver Updates rollout do not happen to all users on same day or at the same time. It depends on the delivery period and delay groups. Ideally delivery period is 30 days. So, users will get Receiver and related plug-ins updates any day between Day-01 and Day-30.
Based on the delay group settings, updates are available at the beginning, the middle, or the end of the delivery period.
The delay groups are categorized as follows:
- Fast – Update rollout happens at the beginning of delivery period.
- Medium – Update rollout happens at mid-delivery period.
- Slow – Update rollout happens at the end of delivery period.
Citrix Receiver Updates can be configured to deliver only updates marked for Long Term Support Releases (LTSR) or Current Releases (CR). The default is to accept CR updates.
These settings can be configured during Citrix Receiver for Windows installation, or using the Group Policy Object administrative template, or the StoreFront Account.
The registry location for each of these methods is:
- Install Time: HKEY_LOCAL_MACHINESOFTWAREWOW6432NodeCitrixICA ClientAutoUpdateCommandline Policy
- GPO: HKEY_LOCAL_MACHINESOFTWARE[WOW6432Node]PoliciesCitrixICA ClientAutoUpdate
- StoreFront: HKEY_CURRENT_USERSOFTWARECitrixReceiverSRStoreProperties
The relevant registry values to examine are:
For Install Time and GPO configured settings
Value: Auto-Update-Check
possible data:
'Auto' (default) – perform auto updates,
'Manual' – updates are only fetched when the user makes a check request from the Receiver menu,
'Disabled' – no updates checks will be made.
Value : Auto-Update-LTSR-Only
possible data:
'True' – the updater will ignore any updates that are not marked as being LTSR valid,
'False' (default) - the updater will accept any updates.
Value : Auto-Update-Rollout-Priority
possible data:
'Fast' – updates will be accepted towards the beginning of the delivery period,
'Medium' – updates will be accepted towards the middle of the delivery period,
'Slow'– updates will be accepted towards the end of the delivery period.
For StoreFront Account configured settings
Value: Enable
possible data:
' True' (default) – perform auto updates,
'False' – updates are only fetched when the user makes a check request from the Receiver menu
Value : LTSROnly
possible data:
'True' – the updater will ignore any updates that are not marked as being LTSR valid
'False' (default) - the updater will accept any updates.
Value : BucketId
possible data:
'Fast' – updates will be accepted towards the beginning of the delivery period,
'Medium' – updates will be accepted towards the middle of the delivery period,
'Slow' – updates will be accepted towards the end of the delivery period.
Section 2: Citrix Receiver Updates Logging
Before you troubleshoot any issues with the Citrix Receiver Updates functionality, enable logging for Citrix Receiver Updates.
In Citrix Receiver for Windows Version 4.9, Citrix Receiver Updates logging is disabled by default.
In Citrix Receiver for Windows Version 4.8, Citrix Receiver Updates logging is enabled by default.
Citrix Receiver Updates logs can be found at /%temp%/
To enable Citrix Receiver Updates logging using the registry editor:
Citrix Workspace For Mac Catalina Download
Launch the registry editor.
Navigate to HKEY_LOCAL_MACHINESOFTWARECITRIX.
Note: If you are an individual user, navigate to HKEY_CURRENT_USER SOFTWARECitrix.Add a new DWORD value.
On 32-bit systems:
HKEY_LOCAL_MACHINESOFTWARECitrix
Name: AutoUpdateTracingEnabled
Type: REG_DWORD
Data: 1
On 64-bit systems: HKEY_LOCAL_MACHINESOFTWAREWow6432NodeCitrix
Name: AutoUpdateTracingEnabled
Type: REG_DWORD
Data: 1Save and close the registry editor.
Adobe photoshop cs6 free download. Restart the Citrix Receiver for Windows session for the changes to take effect.
Section 3: Troubleshooting Citrix Receiver Updates
Check for the requirements below as part of troubleshooting Citrix Receiver Updates.
- If you have configured an SSL intercepting outbound proxy, you must add an exception to the Receiver Citrix Receiver Updates Signature service (https://citrixupdates.cloud.com) and the download location (https://downloadplugins.citrix.com).
- If the Receiver for Windows session is running on a VDA, Citrix Receiver Updates is disabled.
- If the Receiver for Windows is running on an end-point where the Desktop Lock component is enabled, Citrix Receiver Updates is disabled.
- In Citrix Receiver for Windows Version 4.8, Citrix Receiver Updates was not functioning in a proxy setup. This issue has been addressed in Version 4.9.
- The Citrix Receiver Updates functionality is not available when a user with administrator-level privileges has installed Citrix Receiver for Windows, and an individual user(non-admin) is accessing Citrix Receiver for Windows.
Common issue #1: Software is up-to-date:
To check for updates manually, select the Check for Updates option from the Citrix Receiver for Windows icon in the notification area. When you check for updates manually and do not find any update available, it is due to one of the following reasons:
- No updates are available.
- Your account is set to a medium or slow category in the delay group. This indicates that the update rollout happens at the middle or at the end of the delivery period.
The following dialog appears when you check for updates manually and when no updates are available.
Solution:
You can check for updates at a later time or wait for the Citrix Receiver Updates notification.
Common issue #2: Issue when checking for update:
Citrix For Catalina Mac Os
An update check can fail for various reasons. For example:
- No network connection during update check.
- Firewall settings don't allow the connection to update server.
The following error message appears if there is an issue when checking for update.
Solution:
Mac Os Citrix Receiver
Ensure that your network connection is working properly. Alternatively, also verify that the firewall settings are not blocking the connection to Citrix update server.
Citrix Receiver Mac Os Catalina
Common issue #3: Issue when downloading the update
There is a network connection issue when checking for update or when you click the Download option.
The following error message appears if there is an issue when downloading the update.
Solution:
Ensure that your network connection is working properly.
Common issue #4: Error during installation:
During update installation, the following issues might occur:
- Receiver for Windows
Information
For information about configuring Receiver Updates, see Configuring Receiver Updates in Citrix product documentation.
Update: Citrix Receiver for Mac 12.9.1 contains the fix for Auto Update.
Note: Review CTX234657 to resume Auto Update and fix the 'Problem Checking for updates' error displayed in Citrix Receiver Updater.
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There are three sections in this document:
Section 1: Key Citrix Receiver Updates settings for troubleshooting
Section 2: Citrix Receiver Updates Logging
Section 3: Troubleshooting Citrix Receiver Updates
Section 1: Key Citrix Receiver Updates settings for troubleshooting
You can configure Citrix Receiver Updates as follows:
Citrix For Mac Catalina Download
- Right-click the Citrix Receiver for Windows icon in the notification area.
- Select Advanced Preferences, and click Auto Update. The Citrix Receiver Updates dialog appears.
By default, the Yes, notify me option is enabled.
If an administrator manages the user account or if an user is under a company policy, the Receiver Updates options might be set according to the administrator-specified settings.
This is the only setting for Citrix Receiver Updates that is available for an end-user modification.
Citrix Receiver Updates rollout period:
Citrix Receiver Updates rollout do not happen to all users on same day or at the same time. It depends on the delivery period and delay groups. Ideally delivery period is 30 days. So, users will get Receiver and related plug-ins updates any day between Day-01 and Day-30.
Based on the delay group settings, updates are available at the beginning, the middle, or the end of the delivery period.
The delay groups are categorized as follows:
- Fast – Update rollout happens at the beginning of delivery period.
- Medium – Update rollout happens at mid-delivery period.
- Slow – Update rollout happens at the end of delivery period.
Citrix Receiver Updates can be configured to deliver only updates marked for Long Term Support Releases (LTSR) or Current Releases (CR). The default is to accept CR updates.
These settings can be configured during Citrix Receiver for Windows installation, or using the Group Policy Object administrative template, or the StoreFront Account.
The registry location for each of these methods is:
- Install Time: HKEY_LOCAL_MACHINESOFTWAREWOW6432NodeCitrixICA ClientAutoUpdateCommandline Policy
- GPO: HKEY_LOCAL_MACHINESOFTWARE[WOW6432Node]PoliciesCitrixICA ClientAutoUpdate
- StoreFront: HKEY_CURRENT_USERSOFTWARECitrixReceiverSRStoreProperties
The relevant registry values to examine are:
For Install Time and GPO configured settings
Value: Auto-Update-Check
possible data:
'Auto' (default) – perform auto updates,
'Manual' – updates are only fetched when the user makes a check request from the Receiver menu,
'Disabled' – no updates checks will be made.
Value : Auto-Update-LTSR-Only
possible data:
'True' – the updater will ignore any updates that are not marked as being LTSR valid,
'False' (default) - the updater will accept any updates.
Value : Auto-Update-Rollout-Priority
possible data:
'Fast' – updates will be accepted towards the beginning of the delivery period,
'Medium' – updates will be accepted towards the middle of the delivery period,
'Slow'– updates will be accepted towards the end of the delivery period.
For StoreFront Account configured settings
Value: Enable
possible data:
' True' (default) – perform auto updates,
'False' – updates are only fetched when the user makes a check request from the Receiver menu
Value : LTSROnly
possible data:
'True' – the updater will ignore any updates that are not marked as being LTSR valid
'False' (default) - the updater will accept any updates.
Value : BucketId
possible data:
'Fast' – updates will be accepted towards the beginning of the delivery period,
'Medium' – updates will be accepted towards the middle of the delivery period,
'Slow' – updates will be accepted towards the end of the delivery period.
Section 2: Citrix Receiver Updates Logging
Before you troubleshoot any issues with the Citrix Receiver Updates functionality, enable logging for Citrix Receiver Updates.
In Citrix Receiver for Windows Version 4.9, Citrix Receiver Updates logging is disabled by default.
In Citrix Receiver for Windows Version 4.8, Citrix Receiver Updates logging is enabled by default.
Citrix Receiver Updates logs can be found at /%temp%/
To enable Citrix Receiver Updates logging using the registry editor:
Citrix Workspace For Mac Catalina Download
Launch the registry editor.
Navigate to HKEY_LOCAL_MACHINESOFTWARECITRIX.
Note: If you are an individual user, navigate to HKEY_CURRENT_USER SOFTWARECitrix.Add a new DWORD value.
On 32-bit systems:
HKEY_LOCAL_MACHINESOFTWARECitrix
Name: AutoUpdateTracingEnabled
Type: REG_DWORD
Data: 1
On 64-bit systems: HKEY_LOCAL_MACHINESOFTWAREWow6432NodeCitrix
Name: AutoUpdateTracingEnabled
Type: REG_DWORD
Data: 1Save and close the registry editor.
Adobe photoshop cs6 free download. Restart the Citrix Receiver for Windows session for the changes to take effect.
Section 3: Troubleshooting Citrix Receiver Updates
Check for the requirements below as part of troubleshooting Citrix Receiver Updates.
- If you have configured an SSL intercepting outbound proxy, you must add an exception to the Receiver Citrix Receiver Updates Signature service (https://citrixupdates.cloud.com) and the download location (https://downloadplugins.citrix.com).
- If the Receiver for Windows session is running on a VDA, Citrix Receiver Updates is disabled.
- If the Receiver for Windows is running on an end-point where the Desktop Lock component is enabled, Citrix Receiver Updates is disabled.
- In Citrix Receiver for Windows Version 4.8, Citrix Receiver Updates was not functioning in a proxy setup. This issue has been addressed in Version 4.9.
- The Citrix Receiver Updates functionality is not available when a user with administrator-level privileges has installed Citrix Receiver for Windows, and an individual user(non-admin) is accessing Citrix Receiver for Windows.
Common issue #1: Software is up-to-date:
To check for updates manually, select the Check for Updates option from the Citrix Receiver for Windows icon in the notification area. When you check for updates manually and do not find any update available, it is due to one of the following reasons:
- No updates are available.
- Your account is set to a medium or slow category in the delay group. This indicates that the update rollout happens at the middle or at the end of the delivery period.
The following dialog appears when you check for updates manually and when no updates are available.
Solution:
You can check for updates at a later time or wait for the Citrix Receiver Updates notification.
Common issue #2: Issue when checking for update:
Citrix For Catalina Mac Os
An update check can fail for various reasons. For example:
- No network connection during update check.
- Firewall settings don't allow the connection to update server.
The following error message appears if there is an issue when checking for update.
Solution:
Mac Os Citrix Receiver
Ensure that your network connection is working properly. Alternatively, also verify that the firewall settings are not blocking the connection to Citrix update server.
Citrix Receiver Mac Os Catalina
Common issue #3: Issue when downloading the update
There is a network connection issue when checking for update or when you click the Download option.
The following error message appears if there is an issue when downloading the update.
Solution:
Ensure that your network connection is working properly.
Common issue #4: Error during installation:
During update installation, the following issues might occur:
- Not enough disk space
- During installation, if the operating system starts with any other installation, Citrix Receiver installation turns unresponsive and the update installation fails.
The following error message appears if the Receiver Update install occurs at the same time as another install on the system.
Additional Resources:
Mac Catalina Citrix
Resume auto-update for Citrix Receiver
Receiver for Mac Auto-Update Troubleshooting Guide
Citrix Receiver Auto-Update Frequently Asked Questions
